Error (0) Index out of range - modEnd.CheckSaveUserPreferences is shown at Session log off

Version 7

    Problem

    Consider the following scenario:

     

    • User Settings are configured in Ivanti Workspace Control.
    • A VPN connection is in use.
    • The Ivanti Workspace Control session is logged off.

     

    In this scenario, the following error is shown during the logoff:

     

    Error #: 0

    Error Description: Index out of range

    Procedure: modEnd.CheckSaveUserPreferences

    Process: pfwsmgr.exe

     

    A Workspace Control trace will show the following entry:

     

    modEnd.CheckSaveUserPreferences; ERROR: 0 - Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index at System

     

    Note: This issue happens intermittently, so it might not appear at every logoff.

     

     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.2.950.0.