Ivanti User Virtualization Service fails to start after upgrading to version 2018.1

Version 2

    Verified Product Versions

    Environment Manager 2018.1

    Introduction

    The Ivanti User Virtualization Service fails to start after upgrading to version Environment Manager Agent 2018.1, manually starting the service results in the following error.

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    Failure starting the process. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail (14001).

    Detail

    This issue is known to occur when upgrading from Environment Manager Agent 8.6.

     

    This issue is currently under investigation.

     

    Workaround

    Remove the Environment Manager Agent version 8.6 by unassigning the package from the Management Server or by manually uninstalling the package from the target machines. Once removed the Environment Manager Agent 2018.1 can be assigned for deployment via the Management Sever or manually installed.

     

    Alternatively running a repair on the Environment Manager Agent will resolve the issue.