Unable to create a query - Machine Components cannot be expanded

Version 2

    Verified Product Versions

    Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x

    Problem

    When attempting to create a new query, you can only view the root attribute "Computer"  from the Machine components in the New Query dialog box, and it cannot be expanded, whether on the core server or a remote console.

     

     

    Cause

    This issue may occur when the display language of the operating system is different from the language of Ivanti EPM, causing inconsistencies in the EPM database. In the above example, The EPM Console is in Chinese and the OS is in English.

     

    Solution

    Run CoreDBUtil.exe and Build components.