Scheduled tasks are staying in "Active" status and not progressing

Version 3

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x

    Issue : after a side by side upgrade or a fresh install you are not able to start a new software distribution task. You start the task but it stays on "active" and doesn't progress.

     

    First of all, you will want to follow the steps highlighted in article How to troubleshoot Software Distribution Tasks - Core Side.

    This will help you to identify if the issue happens on core or client side.

     

    A good hint that the issue happens on core could be that one or more following logs are missing in %LDMS_HOME%\log folder :

    • LANDesk.Scheduler.GlobalScheduler.exe.log (doesn't exist in 2018.1)
    • TaskHandlerProxy.exe.log
    • PolicyTaskHandler.exe.log

     

    If you are sure that the issue is on core side, we have seen recently some reports about blocked files.

     

    As example :

    - LANDesk.ManagementSuite.Data.dll

    - LANDesk.ManagementSuite.Database.dll

    - LANDesk.ManagementSuite.Diagnostics.dll

    - TaskHandlerProxy.exe

    - LANDesk.Scheduler.GlobalScheduler.exe (" LANDesk.Scheduler.GlobalScheduler.exe" no longer exists in 2018.1. This file was used for the legacy scheduler which was removed in 2018.1 since 9.5 and older agents are no longer supported.)

    - PolicyTaskHandler.exe.log

     

    Please check files and make sure that they are not blocked by Windows. To double check it, follow this process :

     

    1. Locate the file (all of them are located in %LDMS_HOME% folder).
    2. Right-click.
    3. Choose "Properties".
    4. Check if the file is blocked, if yes click "Unblock" and then "Apply".

     

    unblock+button.jpg

     

    If you find a blocked file, you can unblock recursively the EPM install folder with the following Powershell command :

    dir C:\Program Files\LANDesk\ManagementSuite -Recurse | Unblock-File