AD users without a UPN are not found when searching in File Director admin console

Version 2

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    Introduction

     

    When trying to add individual users to a map point policy, Active Directory user accounts which do not have a User Principal Name configured are not returned when you search for the username.

     

    Example

     

    In Active Directory, there are three accounts - 'blah', 'blah1' and 'blah2'. Only 'blah' and blah1 have a UPN (shown in the 'User logon name' section).

    When searching for 'blah' in the Select User box you only see users returned which have a User Principal Name:

    Solution

     

    Ensure that any accounts which you want to use with File Director have a UPN assigned.