Warning 'No Ivanti Workspace Control licenses available for this session' is shown during login

Version 1

    Problem

    Consider the following scenario:

     

    • Named licenses are used in Ivanti Workspace Control.
    • Agents connect through Workspace Control Relay Servers.
    • The connection to the Relay Server is intermittently unavailable.

     

    In this scenario, the following warning message could be displayed to the user during login:

     

    No Ivanti Workspace Control licenses available for this session

    Session continued, grace period active (45 days left)

     

     

    The Workspace Control Errors Log will show the following error message:

     

    Error #: -

    Error Description: The maximum number of users has been reached, grace period active (45 days left)

    Procedure: fysnCheckPowerConcurrent

    Process: pfwsmgr.exe

     

     

    Cause

    On a regularly base, Workspace Control checks the database if cached Named license claims are still valid.

    If an agent connects through a Relay Server, then this check is done via the Relay Server.

    In the above scenario, the Workspace Control Agent could not find the cached license because it did not receive a response from the Relay Server.

     

     

    Solution

    This issue is resolved in Ivanti Workspace Control 10.3.10.0.