One of the benefits of using the LANDesk Management Gateway Appliance is that it allows machines that would normally be "out of band" to be managed like they are in the physical network.
Remote Control through the gateway is a very helpful tool for IT administrators to be able to connect to machines that are off the network or otherwise unavailable.
In some scenarios, there will machines that will never be in direct mode, and will always be in a network that is external to the core server. In these case, and these cases only, the LANDesk Remote Control service can be modified to improve the connectivity and reliability of the gateway connection.
The following script will update the ISSUSER service registry entry so that the LANDesk Remote Control Service runs in permanent gateway mode. If the connection is lost or disconnected it will attempt to reconnect on its own to the LANDesk Management Gateway Appliance.
Remote Control Registry Entry which puts the Remote Control Service in permanent Gateway mode:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ ISSUSER ImagePath - C:\PROGRA~1\LANDesk\LDClient\issuser.exe /b /l[your gateway name] /SERVICE
The exported ISSUSER key has been exported and attached to this article. Edit the ImagePath value to point to your gateway after the /l (lowercase L).
To push out this registry entry as a batch file, please see LANDesk Community Article 2900.