Outbound emails are not being sent when actions are performed in Helpdesk

Version 2
    Question
    Outbound emails are not being sent when actions are performed in Helpdesk even though autoemail configuration has been setup to send outbound notifications.
    Answer

     

    If no new rows are not being added to the QUEUE_HDW and QUEBUFFE_HDW tables when an incident is created/updated/assigned etc.. by an analyst in Helpdesk then Autoemail is either unable to read rows in the QUEUE_CONFIG_HDW table, QUEUE_CONFIG_HDW is not configured correctly (see article http://community.landesk.com/support/docs/DOC-6973) or there is a row in the QUEUE_LOCK_HDW table which is causing issues.

     

    Login to Helpdesk client on the server and attempt to log a new call, if you receive an error stating ' Queue Table Lock Timed Out' then follow article http://community.landesk.com/support/docs/DOC-4538 which explains how to resolve the error.

     

    Environment

     

    Helpdesk/Support Center all versions