How to change the Remote Control timeout length with a Custom Definition

Version 1

    Description:


    Remote control sessions have a Default Timeout of 10 minutes if there is no interaction in the viewer window.


    Resolution:


    Increase the number of minutes for the timeout threshold, or set the value so that no time out exists by using a0.

     

    The following Community article http://community.landesk.com/support/docs/DOC-1190 already describes a couple methods to complete this task.

     

     

    Using a Custom Definition to modify the timeout length for Remote Control:

     

    The attached V_INTL_LD-Remote Control- Time Out Setting.xml Custom Definition can be used to set the Timeout Length to 30 minutes, and includes a STOP and START or the LANDesk Remote Control Service so that the new settings are applied.
    1. The Timeout settings can be modified by changing the /a30 value in the following locations in the Custom Definition:
    a. Rule 1\ Detection Logic \ Registry Settings\ Value Data
    b. Rule 1\ Patch Information \ Detecting the Patch\ Registry Settings\ Value Data
    c. Rule 1\ Patch Information \ Patch Installation & Removal\ Patch Install Commands\ Write a value to the registry\ valueData
    2. If you would like to only modify the registry key, and not restart the LANDesk Remote Control Service possibly waiting until a regularly scheduled maintenance window,  remove the following two items from the Custom Definition:
    a. Rule 1\ Patch Information \ Patch Installation & Removal\ Patch Install Commands\ Execute a program with an ARGS that contains a /STOP
    b. Rule 1\ Patch Information \ Patch Installation & Removal\ Patch Install Commands\ Execute a program with an ARGS that contains a /START