Console does not show details (HTML text) box on any task or assignment action instance

Version 1

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.xAsset Manager 2017.xService Desk 2017.x

     

    [ISSUE]

    Console doesn't show details (HTML text) box on any task or assignment action instance

     

    * HTML text boxes are rendered from IE. Depending on the Windows version you are running console from, IT may not render these HTML text boxes depending on the version of Console you are running.

     

     

    [RESOLUTION]

     

    Run Console in 64 bit version or 32bit version (depending on which version your IE is compatible with.

     

    C:\program files (x86)\LANDESK\Service Desk\Console\Consolex64.exe or Console.exe