Issue: Ivanti Antivirus (Kaspersky Engine) Fails To Activate

Version 3

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x

    Ongoing development of the Ivanti Antivirus Kaspersky solution will be discontinued starting in version 2019.1 and we highly recommend switching to our Bitdefender solution as is outlined here: https://community.ivanti.com/docs/DOC-62435.

    Symptom

    When opening Ivanti Antivirus (Kaspersky Engine) you see a message indicating that your application is not activated.

     

    Cause

    This issue can happen when your client only installs the Kaspersky Antivirus and does not install the Ivanti Antivirus.

     

    Resolution

    • To resolve this problem on one client, run the following command in a runbox on the client:

      vulscan /installav /showui

    • To resolve this issue on multiple clients, go to your Tools > Security and Compliance > Security Activity center on your core then click to create an Install/Update security components task. Select Ivanti Antivirus then schedule the task and add your clients to the task.