Problem / Solution: Cannot upgrade application database during an upgrade to 2018.1 on-premise version.

Version 4

    Environment:

    This Solution applies to all versions of Ivanti Service Manager (current version, on the date when this article is created is 2018.1)

     

    Problem:

    After performing an update to 2018.1 version on System Configuration Wizard on step 5. Upgrade System it is impossible to upgrade Application Database (upgrading Configuration Database works fine).

     

    Error Message:

    1. First on System Configuration Wizard there is message saying: New version (664/2018.1) is detected. Please click "Upgrade System" button to get the latest version.

    2. After clicking on Upgrade System button and providing correct credentials it tries to connect. (Executing loginTest... message )

     

    3. And returns to the same screen.

     

    Solution:

    1. Go to maintenance page: http://Server_name/HEAT/Maintenance

    2. Then click the “Upgrade system tables” link under DB revision.

    3. After finishing an upgrade, you should be able to pass though next steps without any issues.