Ivanti Service Manager 2018.3.x Release Notes

Version 22

    Overview

    This document provides information regarding issues that are fixed with the Cloud and Premise release of Ivanti Service Manager.

     

    For Cloud Releases

    This document includes information for all landscape types (Pilot, Staging/UAT, and Production).

     

    For On-Premises Releases

    This document includes information on fixes for both the Cloud and On-Premises releases of Ivanti Service Manager.

     

    Product Documentation

    All Ivanti Service Manager Version 2018.3.x documents are located in the Product Documentation section of the Ivanti website.  That documentation can be accessed here: https://www.ivanti.com/support/product-documentationScroll down to the “Service Manager” section and expand it by clicking the arrow on the right.

     

    Related Documentation

    Ivanti Service Manager has Online Help available within the application; accessible by clicking Help > User Help in the upper right area of the application.  The Help file can also be accessed independent of the application through the Product Documentation section of Ivanti.com (see above).

    How to Contact Us

    If you have any other questions or issues about Ivanti Service Manager, contact Ivanti Software Inc. Global Support services by logging an incident via Self Service at: https://www.ivanti.com/support/ivanti-support.

     

    If you have questions or issues with the content within the Help file, use the "Was this article useful?" link at the bottom of each Help page to leave feedback regarding content found in the Help file.

     

    New Features

    Information regarding the new features available with Ivanti Service Manager v2018.3.x can be found here: [Tech Brief On-Demand Webinar 2018] What's New In Ivanti Service Manager 2018.3

     

     

    ISM HOTFIX 499026

    Data Centers: All

    Landscape : Production

    Drop Date : February 8, 2019

     

     

    ISM HOTFIX 499026

    Data Centers: All

    Landscape : Staging

    Drop Date : February 4, 2019

     

     

    IssueTitle

    499026

    Detail forms no longer fully load the fields.  Fields display as being shrunk on first load

     

     

     

     

    Data Centers : Ireland

    Landscape : Production

    Drop Date : January 25, 2019

    Version : 2018.3.1.201822401

         Refer to attached release notes (below) for a list of all fixes included with 2018.3.1

     

     

    Data Centers : Sydney

    Landscape : Production

    Drop Date : January 18, 2019

    Version : 2018.3.1.201822401

         Refer to attached release notes (below) for a list of all fixes included with 2018.3.1

     

     

    Data Centers: Ireland & Frankfurt

    Landscape : Staging

    Drop Date : January 10, 2019

    Version : 2018.3.1.2018122401

         Refer to attached release notes (below) for a list of all fixes included with 2018.3.1

     

     

    Data Center: ORE

    Landscape : Staging

    Drop Date : January 3, 2019

    Version : 2018.3.1.2018122401

         Refer to attached release notes (below) for a list of all fixes included with 2018.3.1

     

     

    Data Center: SYD

    Landscape : Staging

    Drop Date : January 3, 2019

    Version : 2018.3.1.2018122401

         Refer to attached release notes (below) for a list of all fixes included with 2018.3.1

     

     

    Data Center: All

    Landscape : Staging

    Drop Date : October 30, 2018

    Version : 2018.3.1.2018121901

     

    IssueTitle

    68212

    Error on EPM import in Message Queue Journal on some, but not all records - System.ArgumentNullException: Value cannot be null. Parameter name: parentId

    68127

    EPMComputerID and EPMLDAPLocation are not populating for Virtual Servers and Servers in EPM Data Import Connector

    68268

    Double spacing on ingested emails

     

     

     

    Version: 2018.3.1

     

    IssueTitle
    67749Using Logout from Internal Login (Non-SSO Login) sends you back to the ADFS SSO Login URL
    67455Netscan not finding SNMP Name in the audit. When this occurs the asset processor then is changing CI Name to 'SNMP Description'
    66625VMHA not scanning some hosts
    66883Text Email indentation handling in HTML Control
    67740Ivanti Automation workflow block does not work with any business object outside of Request Offerings
    67858Change calendar ignores role permissions
    68241Automation task in not passed as parallel
    68242Automation block does not see the field from Service Request Business Object
    68156Description (Symptom) field HTML showing until Refreshed
    68159XML email processor is adding additional empty lines between the actual text
    68161Maximize HTML control displays differently than in the box
    67912Ivanti Mobile App - My items back arrow not working
    68000Unable to close Approval Record in My Item view
    67809HEAT API workspace under Configure Application brings up a blank screen with no information
    67933No error message popup for hidden fields in request offerings
    68002Service Catalog Icons are too small
    68080ERD page does not load when accessed from any business object
    68201Inline image causes errors
    67906Certain templates not loading in Mobile Self Service Catalog
    67748Scroll bars in workflows are not viewable
    67706Display issue in Task workflow blocks
    67515Ivanti Automation Block property 'RunbookParameters' contains wrong groups definition
    67042Service catalog items not loading
    66644Error message in log "Unable to find reverse relationship for <business object.relationship name>"
    64968Form offering does not load after opening other form offering with different layout
    67089Extra-large and large font style is not correctly wrapping inside multi-line text fields
    67807Image icons in the Service Catalog are zoomed in
    67884Not able to access Request Offerings from Self Service search page
    65572Japanese Characters are shown as ? in the survey result
    67956Unable to use EPM Data import connection to bring in Printers / switches / routers etc.
    65905Message Queue Server not works for SSL, however SSL check box is enabled in SCW which is confusing

     

     

     

    Data Center: Oregon

    Landscape : Staging - Release 2

    Drop Date : October 30, 2018

    Version : 2018.3.0.2018103001

     

    469478Using Logout from Internal Login (Non-SSO Login) sends you back to the ADFS SSO Login URL
    469858Mobile UI will not load Incident Templates in Service Catalog using custom layout
    472831Dashboards don't drill down more than 1 layer
    472880CurrentUserTeamNames() and CurrentUserRelatedObjectFieldValues() functions no longer work correctly
    474524Dynamic Web Service is not functional

     

     

     

    Data Center: Sydney

    Landscape : Production

    Drop Date : October 12, 2018

    Version : 2018.3.0.2018100901

         Production Release Notes Attached to this Article and can be found below.

     

     

    Data Center: Oregon

    Landscape : Staging - Release 1

    Drop Date : October 12, 2018

    Version : 2018.3.0.2018100901

         No new fixes have been included as part of this release

     

     

    Data Center: Sydney

    Landscape : Staging - Release 1

    Drop Date : October 5, 2018

    Version : 2018.3.0

     

    IssueTitle
    423293When opening multiple tabs in one row some of the opened tabs are in infinite Loading loop
    301459If you have an expression in the Default Value section of the Item Configuration, the initial display is corrupted where the field/function picker initially shows up on top of your expression editor.
    228163Fields of related objects don't show their value when you select a record in the related link field unless the form is saved and refreshed
    212932Old incident description appears when opening a new one.
    228176Workflows performing very slow, not getting processed after at least 4 hours, due to null value
    233905Conference will drop all parties when the agent initiating the warm transfer drops from the call.
    234895Request offering is submitting different employee than the one that is selected in the form
    235153Translation of the email category in the incident module doesn't work correctly
    235582GetSRPValue cannot handle non Western alphabet chars (Chinese/Russian/Arabic/Greek etc )
    235666Error message regarding to "Blocking Flash Plug-in" is shown in Chrome.
    235689Hide Delivery time does not do anything in Self Service Mobile
    235813Quantity inaccurate on Child "Cost Item" record when submitting a Service Request
    265155Problems with Cyrillic in the service catalog
    269649Task owner is not validated by First+Middle+Last name selected at Custom List in Request Offering
    279680Forgot Password link is not working properly. Error displayed: Operation hasn't been processed because of unknown failure
    283539Request Requests failing to find approver due to Cyrillic alphabet
    284232Default Status when Importing Request Offering is "Published", but it should be "Design"
    286552Rapid Report Button in Self Service should not be visible
    291153Numbers are "NaN" on pivot table when french language is selected
    333559Script called from quick action in workflow fails with error: Exception has been thrown by the target of an invocation. An expression of type 'System.Object' cannot be used to initialize an array of type 'System.String'
    359130Discovery (LanProbe) updating CI's with old (cached) information
    361741"Can't load form. Only combo fields supports .selected keyword in expression"
    363472Bug with constraint in request offering form Self Service Mobile
    381237Error being seen when applying offloaded SSL setup
    381249Using Field Help on Text Area controls causes the text box to be limited to four lines of text
    383102When editing a "Color Field Ref" on the Calendar , it always loading on the dialog.
    383110Problem workflow cannot change the status to 'resolved' in Chinese Version.
    383507Style Editor keeps logging me off when you go to the Login Page tab and move off it
    421096Simplified Chinese, workflow setting field(s) to ?s.
    422158Remove references to Svg.Sencha.io and host internally
    423376Issues with the new self service mobile ui updates
    426004Drag and drop of attachment generates error and logs you out
    426965Display results in Self Service Catalog are not well aligned
    433129Edit Calendar Business Object List never loads
    436624Attempting to use $(CurrentUserfield("BusinessUnit")) as parameter in a report value results in error
    439239FROM Email ID is not displayed in email preview
    441051SNMP description is not parsed out into the appropriate fields for Model, manufacturer, etc.
    441463RedHat Linux Enterprise 7 not displaying OS version in CI correctly
    441731StripHTML example in help is wrong
    446944Universal Worklist doesn't work
    447563Discovery: Last Contact date entry is not correct - inactive clients still have current time stamp
    447584Leading spacing in text emails are being removed.
    462210Unable to view workflows: Error: java.lang.IndexOutOfBoundsException: Index: 5, Size: 5