Problem / Solution: Scheduled actions are not running after performing TTL

Version 1

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.xAsset Manager 2017.xService Desk 2017.x

    Requires Access To:

    Configuration Center, possibly Application and/or Web server where services are running

     

    Problem:

    After performing a TTL push, scheduled actions are not running.

    This could also include other service-driven functionality not working, such as notifications not sending, email not being sent or received, etc.

     

    Cause:

    Services can become stale if the database reference changes out from underneath them.

     

    Solution / Workaround:

    Log into Configuration Center and restart all Services to ensure they all pick up the metadata changes that take place during TTL.