Workspaces: Automatic Action will not execute

Version 1

    Verified Product Versions

    Service Desk 2017.x

    Problem:

    When creating an automatic action, even those with precondition, the automatic action will never trigger in Workspaces.  It may still work in Web Access.

     

    Cause:

    After Read calculations may exist.

    After Read – the value is calculated when it is read from the database and the window is displayed. This should only be used when the result is constantly changeing. For example, when you want to see a countdown to breaching.

     

    Solution:

    Convert After Read calculations to Before Save.

    See the following guide for details: What are the different Calculation Types? .