EMSS-Device Control Installation failure.

Version 1

    Purpose:

    To resolve an issue with Device Control Installation to the Endpoint.

    Affected Products:

    Ivanti Endpoint Security (ES) 8.5 U1 (8.5.0.20)


    Details:

    When installing EMSS Device Control module o endpoint device with already installed Agent always fails Fails.

     

    Symptom:

    Standard procedures like bellow did not work :

    1. Installationtion from Console.
    2. Installation from command line  (lmsetupx64.exe install SERVERIPADDRESS="SERVER NAME" MODULELIST="DeviceControl").
    3. Manual instalation.


    Errors in Event Viewer and in lmhost-main.log show bellow errors:

     

    1. \ProgramData\HEAT Software\EMSSAgent\logs\lmhost-main.log

    EMSS_DC_INSTALL_ERROR.JPG

         2. Heat Software.evtx
         DC_INSTALL_EVENTVIEWER.JPG

    Resolution:

    By deleting bellow registry key issue with the installation of the device control module on the affected endpoint should be resolved.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\6F81266D3659F804A89B39D45ADF4F9B