Accessing mapped drives with RDP does not work since IDAC 5.1

Version 2

    Environment:

    Ivanti Device and Application Control

    5.1 <-> 5.1.3

    All versions of Windows

     

    Error message:

    Windows can not access xxxx
    You do not have permissions to access xxxxx. Contact your network administrator to request access.

     

     

    Cause:

    Before version 5.1 of the Ivanti Device and Application Control, we did not have VDI/RDP support at all. The devices on the machine used by RDP are not correctly reported to the system which you are connecting to.

     

    Solution / Workaround:

    - The fix is expected to be included in the next release of Ivanti Device and Application Control 5.1.4.

    - For the time being, you can download the 'Virtual Device Info.zip' package attached to this document and run 'VirtualDeviceInfo.exe' on the endpoint which is used to RDP to other endpoints. This will allow the detection of the devices correctly.