Object reference error occurs on build (after install)

Version 2

    Question

    Knowledge configuration is missing is displayed in the event log when building knowledge. An object reference error then occurs in the queue entries without the build completing.

     

    Configuration appears to be valid

    Failed to find configuration key (-6005)

    ***Failed to find configuration key. (-6005)***

    Cannot connect to the K2 server – Error

    Cannot connect to the k2 Server – information

    Answer

     

    The builder service connects using the alias field that was entered during the install. If this was not the correct server name it could cause this error to occur.

     

    To resolve this verity would have to be reinstalled with correct server details in the alias field during the install process. It is possible to change this without reinstalling for this please refer to the verity installation documentation.

     

    Environment

    ITBM Core Knowledge