Issue: Custom Data is not Entered - Using the Unknown Items Inventory Tool

Version 10

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Description

     

    Adding custom data forms that are scanning in or custom data being pulled from clients registry through the LDAppl3 are blocked from being added to the database.

     

    Cause

     

    This is caused by a feature that is added to version 9.0 designed to protect the inventory tree in the database. You can allow custom data to be entered into the database.

     

    Resolution

     

    The attached Document shows when and how to use the Unknown Inventory section of the Inventory service for LDMS 9. Here are some quick steps to allow the data.

     

    NOTE: If this document does not resolve your issue please follow the steps in Issue: Custom Data Registry Scan Not Working: How To Pull Registry Information Using The Manage Software List to confirm your custom data is set up correctly.

     

    On the Core Server

     

    1. Open the 32 bit console
    2. Go to Configure | Services
    3. Click on the Inventory tab
    4. Click on the button labeled Unknown Items
      1-UnknownItems.JPG
    5. Select an item on the list and click Allow

      2-Allow.JPG

     

    NOTE: Please do not disable blocking unknown inventory items. This feature is very important to protecting the inventory tree from corruption. Allowing the unknown item allows it for all computers. This is not something that is has to be done when each computer scans in.