Patch for Problem 4638 - German and French characters are not being read correctly by inbound

Version 2

    Problem

     

    An issue has been discovered in Service Desek 7.3.1 that stops some non-English characters such as ö ä and ü being read on incoming emails to the system.  The characters are instead replaced with hex values such as =FC =F6 and =E4.

     

    Solution

     

    Apply the attached patch following the instructions included within.