How do I show whether an incident has changed colour / color in Webdesk ?

Version 4

    Verified Product Versions

    Service Desk 7.6Service Desk 7.8.x

    Question:

    Within Webdesk, how do I know an incident has breached a Response level's Escalation action which has been set to change colour on the incident ?

     

     

    Answer:

    The escalation colour will be shown on your query results. Ensure that the column "Colour" has been added to your query.

     

    Note: the colour will not display in the incident details as there is no tree - this is as designed.

     

     

    Versions:

    Landesk Webdesk (all)