Error: "Authentication failed because a certificate was not found on the remote computer"

Version 2

    Issue

     

    When trying to remote control a MAC getting an "Error: Authentication failed because a certificate was not found on the remote computer."

     

    Cause

     

    The hash (.0 file) does not match the hash on the core server.

     

     

    Resolution

    Copy the .0 file from the core server's C:\Program Files\LANDesk\Shared Files\Keys directory to the MAC's /usr/landesk/common/cbaroot/certs folder.