When tryinging to remote control a MAC getting error: Authentication failed because a certificate was not found on the remote computer.

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    Description: When tryinging to remote control a MAC getting error: Authentication failed because a certificate was not found on the remote computer.

     

    Cause: The hash, or .0 file on the MAC didn't match the .0 file on the core.

     

    Resolution: Copy the .0 file from the core server's C:\Program Files\LANDesk\Shared Files\Keys directory to the MAC's /usr/landesk/common/cbaroot/certs folder.