Background Processing Errors In Event Log

Version 2
Created by Senta on Feb 26, 2010 2:21 AM. Last modified by Senta on Aug 24, 2016 9:55 AM.

    Verified Product Versions

    Service Desk 7.7.x

    Problem

    The Notification Processing task failed with the following error message: Background processing error: Notification message delivery failed for notification of class type 'IncidentManagement.Reminder' with primary key 'd9185e6b-9a98-4040-a5a3-3acf94b9ae4c'. Invalid Path: ClassType IncidentManagement.Incident does not contain Attribute businessobject.

     

     

    Solution

    Run the following against the database after a full, up-to-date and restorable backup.

     

    Select * FROM im_reminder
    WHERE (im_guid = 'd9185e6b-9a98-4040-a5a3-3acf94b9ae4c') - Replace with GUID in question

     

    ..is a record returned, if so you can delete this record or run this statement

     

    Delete FROM im_reminder
    WHERE (im_guid = 'd9185e6b-9a98-4040-a5a3-3acf94b9ae4c') - Replace with GUID in question

     

    retest with the select statement