Unable to link selected items when adding Parent problem or Child problems

Version 1

    Question

    When adding a Parent Problem or Child problem the following error is displayed: "Unable to link selected item. Please check that the seelcted item has the correct action available at its current status"

     

     

     

     

    Answer

    Ensure that the actions: Add parent problem, add child problem, create child problem are added to all status where you may want to perform these actions.

     

    This also relates to adding parent and child incidents and also adding parent and child changes.

     

     

    Version

    Service Desk - all versions