Manually Installing the crystal reports ActiveX viewer for use with Helpdesk Internet Edition

Version 5
    To manually install the ActiveX Viewer on a client computer, complete these steps:

    1. Log on to the client computer as the local administrator.
    2. Locate the file depending on the version of Crystal Reports that is installed:

         Crystal Reports XI - C:\Program Files\Common Files\Business Objects\3.0\crystalreportviewers11\ActiveXControls
         Crystal Reports 10 - C:\Program Files\Common Files\Crystal Decisions\2.5\crystalreportviewers10\ActiveXControls
         Crystal Reports 9 - C:\Program Files\Common Files\Crystal Decisions\2.0\crystalreportviewers\ActiveXControls
    3. Copy the file to the client computer.
    4. Extract the .cab file into a local folder.
    5. Right-click the Crviewer.inf (Crviewer9.inf for Crystal Reports 9) file and then and click 'Install'.


    If the ActiveXViewer is still not installed after completing these steps or you cannot locate in the locations specifed above, try the following:

    1.  Copy the from C:\Program Files\Seagate Software\Viewers on the web server to the workstation

    2.  Extract the cab file to a temporary folder

    3.  Copy Crviewer.dll, Sviewhlp.dll and Swebrs.dll to the C:\windows\system32 folder on the workstation and registered each of the dlls using 'regsvr32 C:\windows\system32\Crviewer.dll'.  An easy way to register these dlls is to copy regsvr32.exe from C:\windows\system32 to the desktop, open the folder containing the dlls in a windows explorer window and drag all the dll files onto the Regsvr32.exe file you copied to the desktop.  A message box will appear stating the dll was registered successfully, click OK on each of these.

    This will need to be repeated for all workstations which need to run crystal reports from Helpdesk Internet Edition.