How to enable LANDesk Remote Control when using Windows Safe Mode

Version 7

    Verified Product Versions

    LANDESK Management Suite 2016.x

    Description

     

    This process will enable ALL (configured) LANDesk services to Start AND Run while a workstation is in Safe Mode with Networking.  This article will specifically cover LANDesk Remote Control, but it is assumed that all other functions would work as well.

     

    This capability is accomplished by the registry telling Windows to allow the LANDesk services to Start and Run while in Safe Mode with Networking.  This process could potentially work for other services as well.

     

    I have only tested this on a Windows XP or Windows 7 workstation using LANDesk Client SP3 or SP4.

     

    Process

     

    Import the attached Custom Definition below and set to AutoFix.

     

     

    Details

     

    This function is accomplished by adding the following Registry keys to the workstation.

     

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network]


    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\CBA8]
    @="Service"


    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Intel Local Scheduler Service]
    @="Service"

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Intel Targeted Multicast]
    @="Service"

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ISSUSER]
    @="Service"

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\LANDesk Policy Invoker]
    @="Service"

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Softmon]
    @="Service"

     

    After the registry changes have been added to the workstation, the workstation must be booted to Safe Mode with Networking.

     

    4-5-2010 1-05-03 PM.png

     

    Once the Windows has loaded and the user has signed in, the user may need to retrieve the IP Address for you and then you should be able to use the LANDesk Remote Control and connect to the workstation.

     

    4-5-2010 11-29-43 AM.png

     

    4-28-2011 1-52-48 PM.png


    Worth mentioning is that the Windows Firewall service could be enabled in Safe Mode, and if the exclusion is not there, you will not be able to access the workstation.