Mandatory field error when saving a window that contains a system populated field.

Version 1

    If you put a system attribute, such as Serial Number or Incident ID, on a window, you may find you are unable to save the window because the attribute is failing the mandatory field check.

     

    Solution:

    Open the window in Window Manager, and set "Is Mandatory" to False on the attribute that is triggering the error.

    You may find that the Is Mandatory setting is blank, which means it is inheriting the setting on the object.

     

    Note:  Setting the field to not mandatory on the window only removes it from the mandatory check when saving the window, and does not alter the object itself.