4 Replies Latest reply on Nov 18, 2014 7:54 PM by Jamie Cannon

    Use a link to open a collection item

    Jamie Cannon ITSMMVPGroup

      I need to be able to put a link into an email to launch a collection item form for Change Management.  When I call the open.rails command in the URL and pass the form name and GUID it passes the GUID for Change and not the collection item.  I've got the email going out after the auto action of the collection item being created... but still no go.

       

      Is this possible?