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4 Replies Latest reply on Oct 12, 2015 9:29 AM by carlos

How to unlock a AD users account in the CSA

carlos Oct 12, 2015 9:30 AM

By default the CSA will lock out a user account for 15 min after 5 failed attempts.

Is there a way to unlock this user form the admin console, a script, something?

1. Re: How to unlock a user account in the CSA

JonnyB Oct 12, 2015 8:18 AM (in response to carlos)

There is not a way to do this aside from logging into the GSB page or the console directly.

Accounts lockout after 5 attempts
The admin account releases that lock after 30 minutes
all other accounts stay locked until they are unlocked by a CSA admin
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2. Re: How to unlock a user account in the CSA

carlos Oct 12, 2015 9:07 AM (in response to JonnyB)

Good morning JonnyB, how is this done in the CSA?
I tried to find a place but couldn't. I know I can unlock the service account under users, but what about the Active Directory accounts?
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3. Re: How to unlock a user account in the CSA

JonnyB Oct 12, 2015 9:27 AM (in response to carlos)

We don't support AD users on the CSA
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4. Re: How to unlock a user account in the CSA

carlos Oct 12, 2015 9:29 AM (in response to JonnyB)

Thanks, it is what it is.
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