2 Replies Latest reply on Mar 11, 2016 9:26 AM by Derrickl

    Connectivity between LDMS and ServiceDesk


      Hi we are configuring LDMS and Service Desk and plan to populate the CMDB by exporting data from LDMS.

      We plan to use the same SQL server for both applications, but the applications will be in different VLAN's, separated by a firewall.

      Can someone please confirm the ports that we need to open to export data from LDMS to Service Desk?


      TIA, Derrick.

        • 1. Re: Connectivity between LDMS and ServiceDesk
          Julian Wigman ITSMMVPGroup

          You don't push from LDMS to LDSD but instead you pull via setting up a data connection and subsequently a data import mapping which you can schedule (in ServiceDesk).


          The import is done on the schedule by the "Data Import" windows service usually running (as Best Practice) on an Application (APP) Server.


          This service interacts with the ServiceDesk Framework also running on that Server.  The framework talks to the SQL Server via the default SQL port (TCP 1433) so that's what you need to allow through your firewall so that ServiceDesk can PULL data from the LDMS Core Server Database.


          Hope this helps.

          • 2. Re: Connectivity between LDMS and ServiceDesk

            Thanks Julian. We've been discussing this with the LANDESK guys in the UK and they've confirmed this approach.