I am having an issue on the "assign to me" function that did not occur in the past.
Suddenly, the "assign to me" function has disappeared from the actions on the side bar.
I created a new Incident and compared with the process (The assign to me option seems to be greyed out opposed to the other actions in the "In progress" status):
Here is the condition for the assign to me:
When the assigned user is not the current analyst, the option should appear.
Currently, when an incident is open, it is shifted to a support group and only later assigned to an analyst, so no analyst will be assigned at this stage (value will be null).
I compared with an older incident that I had opened previously and the "Assign to me" option appears if there is a value in the analyst field which is not the current user
Is it possible to have also this option activated if the analyst field is null?
I am quite sure this was working this way in the past.
Many thanks in advance.