My business has a Knowledge Base currently in the process of being tested before being moved to live and we have found an interesting issue with End Users unable to search for articles using the Search Bar on the Self Service Website.
When searching for an Article, it does not return any results.
However I know the search is working as Analysts are able to search without any problems.
We have two Users types in our System. End Users and Analysts.
Recently I configured Knowledge Domains for Public and Private as a test of sorts to restrict the access of some articles to Analysts only and associated the domains to a couple of articles. Can confirm these work as I accidentally forgot to add the Public Knowledge Domain for analysts and was unable to find the article until I fixed this.
However I have the same setup with End Users and created a Group End User to provide access. I believe the Knowledge Domain is working and have set it up as per the instructions here: ServiceDesk 2016 Knowledge Management
I think the functionality issue is with the End User permissions to search in Self Service.
Any ideas greatly appreciated!