5 Replies Latest reply on May 20, 2018 5:18 PM by alouhichi2

    How to add request parameter values to an approval email?

    wynnb Specialist

      Has anyone figured out a way to insert a service request parameter value in the email sent to approvers? My specific situation is that I have a request offering for software installation, and if the person requesting it is not a manager, it creates an approval. I want the approval email that goes to the manager to include information about what they are approving, so I need it to include the value for the parameter that shows the name of the software the person is requesting.


      The challenge here is that the approval vote tracking object doesn't see the parameter values of the request template - it only sees the fields in the SR object.