Layout error for CI

Hello Jay,

To answer your question at face value there is a pick list under configure application --> build --> pick lists --> pick list:CI Type. In there are all the different types of CIs. Examples would be server, virtual server, workstation, router, switch, batch, etc. So if you are looking at the fields for the BO of CI and you find a field named CITypeList you can see where that list comes from. I have given you a screen shot of our install and the pick list is called CI Type. You can then look at the values, either from here or by looking in the pick list section on the left pane.

Each one of those does point back to a child business object off the main business object of CI. What I mean by that is if you do a search on the keyword server in the find box in your Business Object view. The first two hits you get should be CI.server and CI.virtualserver. Those are extended child CIs off the parent of CI.

Now, having said all of that I have never see a CI type of laptop or a BO named CI.Laptop, did you all create a CI for this? That is possible and we have done a few. Could you actually follow what I said in the above section and verify if that type does exist in BO and the Pick lists?

Thanks,

Joe

Jay,

It sounds like there still is something missing with your BO for ci.laptop, when you go into the BO and you look at forms is there one present? Was it done manually or auto generated?

I am curious if that is why it works when you load another CI cause they are all extended of the parent CI so something is turned on that doesn't stop CI.laptop, as you said if you attempt to load CI.laptop first it just spins.

Thanks,

Joe

Jay,

Would you mind looking in the details tab of BI CI.Laptop and verifying this is set:

Extension To:CI

Also do you have a form and layout present?

Thanks,

Joe

Jay,

I'll have to poke around more, but you definitely have an interesting problem.

Joe