3 Replies Latest reply on Dec 8, 2016 6:21 AM by dcogny

    How to highligt tasks or an Incident, to avoid double activities?


      Hello, I am new to this community and we are starting to optimize the usage of HEAT. We discovered an issue when 2 specialists are working on the same task of an incident, because the task or incident is not locked for the second user.

      Did you face the same issue and how could we resolve it easily?