2 Replies Latest reply on Feb 22, 2017 8:29 PM by jolayzell

    Assign a request automatically to a team

    jolayzell Rookie

      I want to be able to automatically assign a Service Request to a team when submitted.  Using Request Offering I am able to create Service Requests with several Tasks.  The tasks can be assigned to a team through settings on the Extended Task block properties but the Parent Request always goes to Service Desk team when submitted. 

      Would appreciate any help on this