A couple of times I have created a process with a Precontion followed by an automtic action.
That goal is to push the process forward to another status when the precondition is fullfilled.
I want the enduser to react on some information and populate this new ststaus when the enduser has updated the incident.
Precondition: Wait for An update done by an enduser... Work ok
Automatic action ... Move on
Decision taken upon a boolean column
Automatc action... Reminder
The result is that the automatic action is populated in the incident as a manual action. And when this action is activated it comes back and the process can not be processeed forward.
Any idea how to get around this problem?