10 Replies Latest reply on Mar 14, 2018 6:48 AM by DGiord

How to open Calendar workspace with URL

DGiord Aug 2, 2017 9:32 AM

Hello.

I would like to open a calendar workspace with URL in SelfService.

The help explains how to use URL for many use but not this one.

Thank you.

1. Re: How to open Calendar workspace with URL

michael.odriscoll Aug 17, 2017 8:29 AM (in response to DGiord)

Hi David,

Thanks for posting to the Community.

Have you tried searching our Advice Center?

Michael
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2. Re: How to open Calendar workspace with URL

DGiord Aug 17, 2017 8:51 AM (in response to michael.odriscoll)

Hi Michael.

Yes I did.
I also opened an issue for the Support but they could not help me. They have sent the problem to dev.
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3. Re: How to open Calendar workspace with URL

DrizztLU Aug 18, 2017 7:23 AM (in response to DGiord)

Hi DGiord,

The online help has a reference to a field called "Use URL Address" and a "URL" field, but I couldn't find it as they were describing

http://help.heatsoftware.com/#ServiceDesk/Attachments/Opening a Workspace from a URL.htm?Highlight=URL workspace

But, in case you didn't knew, here's the format we used for now thanks to this help page:

HEAT Service Management Online Help

$(ServerURL())/Login.aspx?

&Role=Administrator

&Scope=ObjectWorkspace

&CommandId=Search

&ObjectType=Incident

&CommandData=RecId,=,0,$(RecId),string,AND%7C#

Parameter	Signification
Role	The role you want your user to get routed to (System Name I believe)
Scope	The kind of workspace you're targeting (I assume, one being ObjectWorkspace, yours should be CalendarWorkspace)
CommandID	The command you want to execute on that workspace, I believe Search is the only relevant choice here
ObjectType	The object you associated to your Calendar Workspace
CommandData	The parameters for the Search command, I left it empty to test the Change Calendar opening

I believe something like this should work, just change the "YourObject" part

$(ServerURL())/Login.aspx?

&Role=Administrator

&Scope=CalendarWorkspace

&CommandId=Search

&ObjectType=YOUROBJECT%23

Hope it helps, just tell me if it doesn't work, I'll try to have a deeper look

4. Re: How to open Calendar workspace with URL

DGiord Aug 18, 2017 7:41 AM (in response to DrizztLU)
Hello.

Thank you for your time but:
The URL workspace is not what i am trying to do. It is used to show an url in a workspace.
I know the syntax to open object with an url. I often used it to dynamically create permalink for each objects, it is really usefull for our IT services. I also using it for the homepage I have created for SelfService, the only one missing is the calendar
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5. Re: How to open Calendar workspace with URL

DrizztLU Aug 18, 2017 7:48 AM (in response to DGiord)

Hi,

Oh sorry, I searched for URL Workspace on the help, but the page is not about URL Workspace, It's basically saying: "You can create an URL to show the user a Calendar Workspace"

And the given URL doesn't work ? Because I'm able to open a Change Calendar with it (Not the change Object Workspace).
Just give it a try, just change $(ServerURL()) by your usual URL to access the system

$(ServerURL())/Login.aspx?
&Role=Administrator
&Scope=CalendarWorkspace
&CommandId=Search
&ObjectType=Change%23
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6. Re: How to open Calendar workspace with URL

DGiord Aug 18, 2017 8:45 AM (in response to DrizztLU)

Hi.

Yes I tried your syntax. It lunches the application but not the Calendar, even in Admin.
Change calendar settings:
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7. Re: How to open Calendar workspace with URL

DrizztLU Aug 21, 2017 12:06 AM (in response to DGiord)

Hi,

Sorry about that, cannot figure why it doesn't work.
Maybe we have to specify the Saved Search somewhere on the URL, but I cannot guess where to put it.

Also, I believe we have different versions (I have one less checkbox), I'm running 2017.1.1 On-Premise:
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8. Re: How to open Calendar workspace with URL

DGiord Aug 21, 2017 1:13 AM (in response to DrizztLU)

Hi.

I also tried without Saved Search.

I think you are right for the version, I'm running 2016.1 On-Premise. Certainly the function is not supported in my version.

Thank you again for your time.
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9. Re: How to open Calendar workspace with URL

jeffnohl Mar 13, 2018 6:59 PM (in response to DGiord)

Good morning. I just wanted to check if you had any luck in getting this working? I've been playing around for a while to get the right link, but still no luck.
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10. Re: How to open Calendar workspace with URL

DGiord Mar 14, 2018 6:48 AM (in response to jeffnohl)

Hello.

Unfortunately I did not found a solution.

Have a nice day.
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