We are trying to implement a new process for our external customers that would allow them to request accounts for some of our systems thru Self Service. Since a majority of these customers will never access Self Service ever again, we don't want to add them as end users due to licensing. Any suggestions on the best approach to accomplish this.
We currently have an End User created for logging phone calls from non-employees, is there a way to create a link on the login page that would use that accounts username and password?
Best case scenario would be that the customer could create their own Contact record from Self Service, similar to how Service Desk will create a Contact from an unknown email address.
Thanks for any help,