How to send all kinds of notifications (new assignment, resolve, close, cancelled, approve, ) to specific group like Service Desk.
In the below window for new assignment and there is no option to notify the required group, so should I create a notification box after the assignment?
The below window is a notification window after the cancellation action, it is configured correctly to send notifications to service desk whenever the request is cancelled?
Is there any other option to include the service desk in the sent notifications? Is it possible to use the value selection to select more than one group including the required group? (as in the below screenshot)