Hey ServiceDesk Pals,
How would you go about creating a decision to determine if a particular CI was selected? For Example, I'm trying to determine once an incident has been saved with the CI of "No Label" that a request will be created to label the device, If false then continue with the Incident process.
This is what I have so far:
But when I go to test this decision, it doesn't matter what I put as the CI "No Label" or not, my decision keeps returning false.
Is there something i'm missing?
Condition.jpg 239.9 K