Notifications. Unsubscribe. Has anyone created a user selectable opt out process for their customers? In this age of email overload how can we get our customers to read emails we really need them to read?
1) Perhaps as selectable boxes Service Desk personnel can fill in?
Receive Alerts for:
- Incident Creation
- Incident Completion
- Service Request Creation
- Service Request Completion
2) Perhaps as a end-user interface within Self-service? My Settings? (Is this possible?)
3) Perhaps as an Unsubscribe link in the Notification that takes the user to #2 above?
We are setting up Incident and have one location that does not want to receive the many, if not all, notifications. Once we get Self-Service in place they could check status on demand of their items.