6 Replies Latest reply on Aug 2, 2018 10:51 PM by vee

Task Question: Locking down tasks

JPOHDC Jul 6, 2018 3:00 PM

Once a task is assigned to an owner how do you lock it down so they cannot reassign or move the task to another team

1. Re: Task Question: Locking down tasks

Kayla.Culpepper Jul 20, 2018 9:00 AM (in response to JPOHDC)

Hello,

Thanks for posting to the Ivanti Community.
Sorry that it seems no one has the answer to be able to assist you on this yet. Did you manage to get any further information on this? Please share anything you deem useful and the community may be able to offer some help.
If not then please do consider the other ways to engage with us to get assistance:

https://community.ivanti.com/community/contact-support

Kayla Culpepper
Customer Service Coordinator
Ivanti
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2. Re: Task Question: Locking down tasks

AlasdairRobertson Jul 20, 2018 9:33 AM (in response to JPOHDC)

Hi

Is this for HEAT Service and Support (helpdesk/classic) or for the newer ISM platform?
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3. Re: Task Question: Locking down tasks

Greg.Kindt Aug 2, 2018 10:31 AM (in response to JPOHDC)

Echoing Alasdair, what Product line is this for HEAT Classic 9.x versions or ISM 201X versions?
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4. Re: Task Question: Locking down tasks

JPOHDC Aug 2, 2018 10:39 AM (in response to JPOHDC)

we are using heat 2016.2 so ISM
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5. Re: Task Question: Locking down tasks

Greg.Kindt Aug 2, 2018 10:44 AM (in response to JPOHDC)

I'll move this to the ISM discussion board to help you in getting your answer then.
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6. Re: Task Question: Locking down tasks

vee Aug 2, 2018 10:51 PM (in response to JPOHDC)

What we've done with our Tasks is make the Status and Owner fields read-only when the task is accepted. You could do the same for when it is assigned.
Put similar read-only/visibility rules on any quick action buttons available to interact with tasks.
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