1 Reply Latest reply on Aug 23, 2018 11:17 AM by Julian Wigman

    Reference Id has gone over 1,000,000


      We have several search queries on LANDesk Service Desk 2016.4 which have prompts to enter the Id into.


      Since our ref numbers have gone over 1,000,000 the whole of the number will not show.  How can I make my query prompts wider?


      id prompt.JPG

        • 1. Re: Reference Id has gone over 1,000,000
          Julian Wigman ITSMMVPGroup

          jonmac Basically you cant.  I suggest raising a support case with Ivanti on this one.


          You’d probably need to upgrade though from 2016.4 though as i couldnt ever see them doing a Service Update for a version this old if they did at all.


          Maybe someone has worked around by hacking the web source files though so dont lose hope!  


          Does the field not scroll as you enter the long reference though anyway, making it just a transient bug while you are filled out the query prompts?