1 Reply Latest reply on Nov 2, 2018 5:40 AM by phoffmann

    Agent return code 5 (0x8db50005) "Access is denied"

    GabrielV Rookie

      We are using Ivanti 2017.3.2 and I'm trying to distribute the Adobe Flash upgrade to laptops and workstations.

      Some of the machines returned the following return code:


      RunPackageInstall: stop on returncode=8db50005 of package=Adobe Flash Player

      processing of package is complete, result -1917517819 (0x8db50005 - code 5)


      All our packages are wrapped with a vb script that is creating a detailed log on the machine.

      80% of the machines already processed the task successfully, but only 20% are returning this error code.

      I have different packages that they behaved the same. I do know for sure that is not the package it self, because have been tested before deployment and only some of the machines return this code.


      I could not find any information about this error on the Community.


      Any suggestions ?