9 Replies Latest reply on Feb 5, 2010 7:20 AM by woodzmeister

    Blank details in notification e-mails


      Hi all.


      I've currently got notification e-mails being sent from my Incident process via the 'Reminder' auto-action. All is good except whilst the 'subject' is populated (including my incident id) I'm seeing absolutely nothing in the body of the e-mail. I've tried just add text to the 'details' element, as well as incident id, but with the same result.


      I assume I'm doing something particularly stupid - but I can't see what. Anybody got any (printable) suggestions?


      Kind regards,