I just like to ask if there's anyone has this requirement wherein the analyst can view the request details including the history (e.g assignment, attachtment and note) but the actions are unavailable/disabled/hidden if the request is not assigned to them. So basically this is for viewing only.
From what i can see here, I'll be creating alot of role wherein each role have the differenct priveledges based on actions. These role will be asssigned to the right person for this actions.
I just like to ask if there is another way to do this? and also how can i disable the search button from the webdesk portal? I want to limit this function based on the role.