2 Replies Latest reply on Oct 24, 2011 1:44 PM by KaiEilert

    Create calculation on User attribute from Assignment BO

    KaiEilert Apprentice

      Dear all,

      I want to create a calculation on the user attribute from an automatic "Assignment" Action in a process.


      This calculation should check for certain information in the title/description of the incident and then, depending on the results, return a user that gets selected in the user attribute.


      In the screenshot below I did a simple calculation just returning the "SA" User. However when the automatic assignment action runs, the user field stays empty.


      Any ideas what I am doing wrong?