I am trying to set up a report with the following criteria and have been unsuccessful in finding the correct attribues to select for the report. Admittedly I am a super novice at crystal reports and database reporting in general so I am looking to the community for assistance. My criteria is:
Number of incidents per month grouped by priority
Average response/acknowledg time grouped by priority
Average resolve time grouped by priority
All of the above grouped by analyst group/department.
Does anyone have a report that does this?