I'm using Service Desk 7.4. Would like to ask is anyone have done the integration that use both Single Sign On and LDAP Integration.
What I want to achieve is when user/analyst login to their Windows through domain and click the LANDesk Service Desk either client console or web access, it will use Integrated Login (Single Sign On) without them key in the username and password.
But if the user/analyst want to work at home/outside from company network they can access the web access using LDAP integration that need the user/analyst to key in the username and password.
Can anyone give feedback whether this is possible or not?